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Soul Home Ltd. Terms and Conditions
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Security of Credit Card Details and Personal Data
Our bank uses encription technology when you make payments to us by credit card. When entering payment details your connection is automatically switched from our web site to the bank's computer, and we neither know nor store your credit card details. The encription technology is there to make sure that nobody, other than the bank, sees your card number. If necessary we make refunds back through the bank, also without needing to know your card number.
If your credit card is refused by the bank it is outside our control - obviously we do not want to lose your business so telephone, fax, or email us on +44 1628 419888, +44 1628 418977, enquiries@soulhomeuk.com
We do store your name and address and email data, which is password protected and kept in a secure way.
Terms and Conditions - What are my rights as a customer if I want to return anything?
If our products are not what you expected, simply return them to us within FOURTEEN days for replacement or refund.
Contact us via telephone us at (UK+44) 01628 418988 or write to Soul Home Ltd. at 21 Laburnham Rd., Maidenhead, Berkshire, SL6 4DB UK (alternatively email us at sales@soulhomeuk.com).
This guarantee is in addition to your normal statutory rights.
And you may not know it, but this is a statutory right to cancel your order and receive a full refund for items we supply. Your rights are protected in Europe by consumer protection (Distance Selling) regulations implemented in each member state.
Outside of Europe telephone or email us and we will jointly decide how goods can be returned and money refunded.
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